HYPERX US

dumb

I bought a pair of headphones (that costs U$D 180!!!!!!) that is sold as compatible with PS5, but when they arrived and y plugged them in my ps5, they didn't work. Apparently there is an error already reported by many many many users that have bought the product that consists on the product not working at all when plugged onto a ps5. You are scamming everyone that buys these headphones as you already know they don't work on ps5, but you sell them promoting they do. Also, customer support failed to give me any type of solution, only to tell me that maybe (1% of possibilities) the engineers will fix the problem with an update and the will work. By the time that happens I will already have a ps6. Definitely never buying headphones or anything else on HyperX ever again. Shame.

Address for shipping did not default to Billing and package was sent to the wrong address without being able to reroute. Complete waste of my money.

Order never received or shipped according to tracking

Didn’t even last 2 years. I’m a dad of 4 so I do not play my games very often. Probably have only used the headset 20-30 times in the 2 years and they worked great when they were working. But I just tried to use them after maybe 2 months of not using them and they will not turn on or charge. And of course I am 2 months out of the 2 years warranty window. Customer care said they need to be plugged in every so often when not in use for a long time but nowhere does it say that on the box. Would not buy another product if it’s just going to die for no apparent reason with minimal use.