Hatch Prod - Shopify

Customer service was wonderful and sent replacement right away as the first produce had errors and was shutting off randomly. Love the hatch, have nighttime timer set so we dont even have to bother with turning on and off. Wish I would have bought sooner

I bought a Hatch Rest 2nd gen to prepare for a second little one on the way. We have the original Hatch for our first and love it and opted this time for the version with the clock. I have been using it the past few weeks as my own alarm clock while we wait for baby #2 and have been really enjoying it. I like that this version has the buttons on the back vs the bottom to make it much easier to access without having to flip the whole thing over. I also love all the sleep and wake programs. I wish that you could interchange some of the go to sleep music with the time to rise music selections (the ones that are included) as there is one in the time to rise that I feel like is very relaxing and peaceful and makes more sense to me at night so I have just been using the time to rise option at night, but then I am not able to use the "tricolor" feature since that doesn't seem to be an option for time to rise settings. These are obviously minor grievances, overall I have been very pleased and highly recommend this sound machine to anyone who is having a baby or has a toddler! One other thing I want to call out is how AMAZING the Hatch customer service is. I had purchased this Hatch Rest 2nd gen back in May and had been using it a few months when all of the sudden it just stopped working. I did all the troubleshooting and reached out to customer service who asked me to try a few things. When those didn't work they asked me to send back the current Hatch so they could take a closer look at what the issue was and in the meantime they would send me a brand new one. They coordinated shipping back and scheduling a pickup for me with UPS so all I had to do was put the hatch and power cord in a box, print the label, and put it out front on the designated day of my choosing. In a few days I had a new Hatch that has been working great ever since. I was so impressed with how responsive their customer support was and so appreciate them working with me to make sure we had a working Hatch by the time our baby is here!

My first one was flawed and didn’t work so I contacted customer service. I had been out of the country and couldn’t try it until like 2 months after I received it. The customer service person I was emailing was great he walked me through one troubleshooting step and then we decided to just replace the whole thing. The whole experience was terrific and have literally used the hatch every single day since my son has been born now having one on the go is amazing and works perfect. We used it at grandmas house, the fair in the stroller and in the car if there’s no road noise. Love this product recommend to everyone with kids.

My old restore started having trouble with the sound, Hatch support reached out to me INSTANTLY letting me know that they would be sending me a new one in the mail. Hatch truly cares about your sleep. I have never slept better!

Great customer service!