Hatch Prod - Shopify

We had an issue with our hatch slowly losing volume and getting very quit after being turned on. The support team replaced the entire system without a hiccup. New hatch seems to be working splendidly.

I bought a Hatch 2 years ago and have loved it. Unfortunately one day it just burnt out and no amount of resetting could fix it. I contacted customer support, worried that I would be out of luck, but they got me set up with a new one right away! The 3 days without the Hatch were noticeably worse sleeps and worse wake ups. I’m so glad I bought my Hatch!

I saw amazing reviews on Hatch so I bought one for my three toddlers. When we got settled into a new house it just didn’t seem to respond to the app anymore and we lost our routine. When I sent the problem into customer service… I was waiting for the disrespect I always get when dealing with other customer support and since this was my first time contacting them I wasn’t expecting much help at all. When they got back to me in a reasonable time and problem solved with me step by step. Even though the product refused to work with us they sent me a new one immediately. The customer service was phenomenal and I couldn’t help but cry because I was expecting our fourth child and needed my three toddlers back on a routine. Their help made everything much more simpler and stress free. It was so refreshing and absolutely amazing. My kids thrive on routine and to have them back on it especially when my middle has insomnia just helped that much more. Thank you so much!

The 2nd gen Hatch replacement is exactly like the older one but better? More sounds, more functions (like the clock), and it doesn’t cut out every ten seconds like the old one did. Since they use the same app, setup was super easy, too. Great customer service in replacing our old one and we’ll be customers forever after this!

I truly appreciate hatch sending me the hatch restore 2 after noticing that my original hatch restore was experiencing some bugs. I love the hatch restore 2 because of the buttons on top are so easy to work with. I also love the ability to touch the screen at night to get the time , instead of it illuminating all night. All in all I love being a hatch girly, and can’t wait to purchase more of their products when we expand our family :)