Hatch Prod - Shopify

We love our Hatch! The Gen 2 has been so nice - I really like the app functionality, and the fact that the buttons have been moved to the back instead of on the bottom of the device. The sounds quality is great, and Hatch’s customer service has been unbeatable! We will always be a Hatch family!

We have a first gen hatch we love so much we got a 2nd gen when our second baby was born. We love them both! We love all the new sound options on the 2nd gen and the ease of set up with both devices. Having everything set to a schedule takes a huge weight off of my tired mom brain, everything just works when it’s supposed to which is incredibly convenient for bed time and nap times. Having a hatch in our room while baby sleeps in there has even helped us sleep. When baby ages out of our room and takes the hatch to his own room, my husband and I may have to buy one for ourselves. The devices are also super easy to travel with! We had a problem with the first 2nd gen we received (the speaker was broken and sound wasn’t working) and the customer service hatch provided us was absolutely top notch!! Best customer service we’ve ever gotten from a product company. They troubleshooted the problem with us via email and when nothing worked they sent us a new one that arrived quickly. Replies were extraordinarily prompt and the person helping us was so friendly and helpful! We will continue to highly recommended Hatch products to everyone!!

It’s really helpful to build a routine with Hatch. Associate music and night light during wind down. Touch ring is very convenient when you can’t access your phone and have fixed in your routine. I love the customer service of Hatch. When I thought nobody is reading product reviews, they are the opposite. They read, listen and take action. You know that they care about the consumer and protecting their brand.

Changed our internet provider and my Hatch wasn’t super happy about it all. Seeing that I was having difficulties with my device, Hatch reached out to me and offered to send me a new device. BLOWN AWAY with this incredible customer service!! Thank you so much, Hatch for making this user feel so seen and important!!

I absolutely love my Hatch Restore and think everyone should have one! I also want to mention Hatch literally has the best customer service of any company I’ve worked with. I’ve had my Restore for a while now and love how I don’t wake up to a jarring alarm. When I encountered a minor issue on two different occasions, each time they were so quick to respond and try to troubleshoot and was so kind to send a new unit. I was not expecting that at all and the person helping me was so friendly and genuine. I cannot say enough about my experience. So if you are in the fence I highly recommend trying it. You won’t be disappointed!