The customer service people were
The customer service people were helpful; however, the router did not work AT ALL during my travels! Even when I knew there was service available, I constantly had the message that no service was available. I was very disappointed; because I had purchased this router to help me stay in touch with family while I traveled. I cannot recommend this product, and now I need to figure out how to cancel the extra data I purchased. I would actually like to return the router and be reimbursed for my expense.