Ryoko

Unfortunately, I never received my original order due May 5. Customer service representative told me it was reshipped and due to arrive on May 17. Today is June 1 and I still have not received my order.

You never did what I requested and I was disappointed.

The robot doesn't run well at all. Hard to start from the button on top of robot, can only start through the app. Doesn't complete cleaning in every room. Takes all day to complete or incomplete the cleaning cycle. Keeps getting stuck and I have to move far away from where it got stuck because it goes right back to where it's stuck and then gets stuck again. Has trouble going over doorway trim. Gets stuck on rugs in the bathroom. Has trouble going up on the rugs in my dining room and living room. They are too big to pick up and the are both low pile. Will start in one room then go clear across the house to start cleaning another room, then will return to the other room where it was. This happens many times. Never completing the clening of either room. On top of all this, it doen't even suck up everything, misses the smallest things like hair, food, lint. etc. The mop doesn't cover the whole floor. The pad is installed correcting and I filled with Bona cleaner, but it only cleans on each end an d the middle of the mop head. Leaving the spaces in between untouched. It also leaves streaks on the floor, which I requires me to go back over with my regular mop. Knowing all the issues with this robot, I would not recommend anyone to buy it.

My experience with Ryoko has been nothing short of a disaster! Almost immediately after placing the order I realized the item I had bought was not what I was expecting. My fault completely. I immediately sent a request to cancel my order. I had read that I could cancel an order within 24 hours or as long as it had not been shipped. I tried canceling within 10 minutes of ordering! I didn't get any response until a day later (just past the 24 hour window) when I was told it was too late to cancel and the item was being prepared for shipping! Since that time my Inbox has been flooded with ads for new items to purchase. As I will not purchase from this company again those ads are pure NOISE. I will inform anyone who will listen to avoid purchasing from this company.

Absolutely disgusting. You have robbed me. You also have to many people saying different things. Don't want anything of yours