Focus Camera - Magento

The Benro monopod I bought from you came incomplete. I called you back for the missing part. Your rep was no knowledgeable of the product and he even tried to sell me the missing part as an accessory. He asked me to return the product back to you. I did not require to return the whole kit to you just for a missing part. He was stupidly unable to solve the issue. So, I called Benro directly. The manager of the brand product was extremely nice and quick to resolve the problem in a snap of the fingers. He apologized for the inconvenience and did what your unthoughtful sales rep should have done, he sent the missing part by UPS in two days, right on time for my trip and assignment abroad. Congrats! I will not buy from you ever. And your monitoring also sucks... A follow-up email after three weeks? Still, need more advice? Wendy's and McDonald's are hiring. Bad experience? Yes! Thank you.

I did not have the best experience with your customer service department either time I spoke with them. The person on the other end of the phone seemed almost annoyed that I was calling. Sure they got my questions answered but definitely not in a friendly tone. I personally will never do business with your company again due to the customer service issues you have such as the rep and also the first time I called the recording said the extension to your customer service no longer existed. I immediately thought I'd been scammed since my product was not even what I had ordered. This whole order was a nightmare from the word go!

I asked a specific question about the eye viewfinder and instead of addressing that specifically, I received basically the entire description of the camera. I read through the whole multi-paragraphed 'response' and there was nothing in it that directly addressed my question. Not helpful at all.

I asked for the dimensions of the box containing a breadmaker. The answer that was given were the dimensions of the breadmaker itself, not the box that it would be shipped in. The breadmaker's website gives the dimensions of the breadmaker - I already knew that. What I needed was what I asked for - the dimensions of the box within which it would be shipped. Therefore the answer was simply wrong. I give you one star only because the information was given promptly.

It was unclear in the beginning that I was purchasing a refurbished camera... and that it arrived and didn't work - I am out $12 in shipping it back and I purchased an SD card I don't now need and the batteries too (but I can always use those). Overall I was disappointed - you did process the refund - thanks...