Focus Camera - Magento

Have not received the product yet, or a estimated time of arrival from Focus. I cannot give a honest review yet. No updates on product or tracking information. So far not a great experience .

Wrong item delivered. Return and refund process was smooth.

Only complaint I have is that this was a gift and the money had to be refunded to original buyer. She did not know I already had one. Customer service was helpful in how to return it

Two stars given for the offer to accept a return- only one star for response. Newly purchased Fitbit would not hold a charge for over 18 hours (not the advertised 5 days) and your response was basically don't use any of the advertised functions that were the reason the product was purchased and the charge would last 5 days. Completely wrong- contacted Fitbit and they are replacing the DEFECTIVE product. Even when no functions were used the charge lasted fewer than 18 hours.

I received an answer from customer service hours after I requested to cancel an order that was scheduled to arrive at the destination within a week and that I made 2 hours before. I requested to cancel 3 times: the first time 2 hours after I made the order and the other two times, the following morning. All this to avoid having to return the item and pay shipping and a stocking fee. They responded 4 hours after shipping the item. Now, I'm stuck with at least the cost of shipping. I hear they might not charge me a stocking fee if it's returned within the packaging. I wanted to hold off until because I wasn't sure that I would commit until I found an electronic store that would have a display of the item.