Focus Camera - Magento

It's been 2 weeks and still no delivery

The certified refurbished laptop I ordered arrived damaged.

Malcomb quickly responded to my e-mail but gave me confusing info that I'd be notified when replacement item shipped (original electric pot had broken lid). Replacment pot arrived with no notification. Additionally, the replacement item was broken too - this time the bottom was broken. So not sure if this is Focus' fault or manufacturer's. In any event don't think I'd recommend your company you need to help the customer service reps with the actual processes you use.

OK

I have not heard from you on my return. Hard for me to rate your company when my return has not been processed and no contact from you Please let me know where in the process I am.... Veca White