Focus Camera - Magento

For the case I purchased, the dimensions shown on the web page was significantly different from the actual measurements, so it was unable to fit my smartphone. The product I received was of good quality and the customer service representative was responsive to my comments and questions.

The person replying was very polite and answered in a timely manner, but his only suggestion was to call the store (I had a question regarding a refund I got).

I got a problem with my returned purchase. Since I returned only a part of my order, the refund didn't process. The first call was a total success, with the CSR quickly checked the problem and issued the refund. Then I realized that the card I used for the purchase was no longer available. Another call was made but didn't solve it. I tried using the email support, and got reply in 24 hours stating that they would refund in the form of Focus gift card. That's good enough for me, and I'm still waiting for it.

Well, I ordered a pair of earphones and shipped them to my friend's house for me to get when I visit him. (I work overseas) There was no shipping confirmation at all but I just thought that the shipment happened and much to my chagrin when I arrived, it was never shipped. I returned back overseas and when I wrote customer service, they told me that there was a problem with the address and so they never shipped it out and never charged my credit card. My complaint is that there should have been an email shortly after my order indicating that there was a problem and it wasn't shipped.

I did not receive the additional items as advertised: 3 piece lens kit 55mm. . But received 1 digital camera/video UV filter,1 pro hand grip and a camera battery for Sony NP-FV50 and not a power battery for Sony FDR-AX53. I placed my order on Dec 31,2016 for Sony FDR-AX53 UHD 4K Handycam Camcorder + Sony 64GB Memory Card + Accessory Bundle through Amazon.