Focus Camera - Magento

The process was, at best slow. The salesperson put the order together in reasonable time. I had to ask who was handling this transaction as I was unfamiliar with FOCUS. The salesperson, to reassure me said he would send me by email, an invoice as soon as we completed the sale. That was Friday. We called back about 3 times re the absence of the Email and gave him my alternate address and my wife's as well. We heard nothing. The Monday following the sale I called again and , fortunately, got hold of Nicole who, in a matter 0f a few minutes sent me an email, tracking number etc. Nicole was great and represented great customer service. not so the first person, I believe his name is Kent. I am left with a bit of an uneasy feeling re dealing with Focus. Allan Russell

Did not keep me in formed of The order

I'm sorry to give you three stars as the product was perfect. However I could get zero response from my emails and never got an order confirmation until it was already shipped.

I bought a tascam dr-10l that was defective. Returning it was convenient enough, but the replacement I got had the same problem. Upon further research , I found out this was a known issue with the manufacturer. Nevertheless, I would have liked focus to not ship me another defective unit, or at least give customers a heads up that this is an issue.

I like the camera and loved the price on the deal, However, I was originally sent the wrong SDHC memory card (slower than the one advertised). Focus did promptly exchange it for the correct item.