Focus Camera - Magento

Items in the order, as advertised, were switched to items of lessor quality but, your customer service was superb. Why restocking fee when return was due to problem Focuscamera caused.

The item did arrive in a timely fashion. I would have appreicated better packing. Although the item was unharmed, Since the item in it's box was put into a bubble envelope, the item's box was smashed.

Despite reaching out via chat and email, I received no response via email and was told to call in order to process a return. This is simply not up to the standard of modern customer service for an online store. The service I received when I did call in was good and expedient, but I should have been able to handle the issue via chat and email, if that is my preference, which it is.

As title, I got no respons from your company.I sent a business mail, but there's no respons till now.

It takes to long to take pictures