Focus Camera - Magento

Once I was contacted by customer service, I was very happy with how they resolved my concern.

My watch after a few days the band look it coming off...I contact customer service amd gladly help me with the watch problem and change my watch for a new one. The only reason I give 4 stars is because they do not send me a email telling me they send the new watch and the tracking# I have to call again to find out.

After not receiving a real tracking # with accurate info, I contacted customer service. Approximately 15 hours later, I was given a more accurate idea of where my shipment was and who was shipping it.

It took a few days to get a response, but I understand that was due to the holiday schedule. Once they responded, I received a clear answer to my question.

quick phone call answered my questions quickly. not so much using emails - they were never answered.