Focus Camera - Magento

Ordered item in error on Friday mid-day, realized it was the wrong item and searched for a way to cancel the order online. Finally located the customer service email and sent a cancellation request that same day, but after the business closed at 2:00 PM. Received a shipping confirmation at 12:00 PM on Monday, and then a few minutes later received a response to my cancellation email stating that they could not cancel because the item had shipped. I tried to ask why there was such a delay in reading the cancelation email and even though the customer service person was quick to respond to all of my questions within 10 minutes or less on Monday, they weren't able to explain why my email from Friday hadn't been read until after they shipped the item. A return was approved, but I will be responsible for shipping, which doesn't seem right. The customer service rep offered no apologies and was rather blunt and unhelpful.

Better hope you don't recieve an item that doesn't work as needed or isn't EXACTLY what you want because this is the only company I have ever purchased anything from online that only gives partial refunds...and I had to spend $15 to pay for shipping it back. NEVER AGAIN.

Did not receive paid return authorization for item Focus shipped with missing parts and possibly used. Also did not receive reply to PayPals email requesting Focus to do the same. See below: Hello Ernest Berkovits, We’ve been contacted by one of your buyers regarding the transaction below and is requesting for you to refund the said transaction or send them a RETURN LABEL within 24-72 hours to ship the item back to your location. We encourage you to contact your buyer for questions or clarifications and we’re hoping for both parties to come up with a favorable agreement. Buyer's name: Vincent Addeo Buyer's email: vaddeo16@verizon.net Transaction ID: 09P45584L7275694C Transaction date: Jul 21, 2016 Transaction amount: $124.92 USD Invoice ID: 100077830 Your transaction ID: 62S631471V9019418 Case number: PP-004-985-489-439 ----------------------------------- Payment Details ----------------------------------- Payment Date: Jul 21, 2016 Transaction Amount: -$124.92 USD Your Transaction ID: 62S631471V9019418 Buyer’s Transaction ID: 09P45584L7275694C Thank you, PayPal

contact with customer service, One said a refund will be issued. after that i didn't get any answer from them.I don' know when will they fix that issue.

I had cancelled my order 5 min after I had placed it, as I realized if I have an issue with the item, that I can't return it at the store. I contacted them to make sure it gets cancelled, as I continued to see my item "processing" and the very rude representative instead of helping I. The cancellation she intentionally completed the process and initiate it for shipping and tells me she can't help me. Very crooked and bad customer service!!!!!!! Will never buy from them Ever again!!