Focus Camera - Magento

How much of a review do you want from me when you send me something that's missing parts? And the only option is to return it? Rather than send the correct parts. Better yet, send the correct parts the first time around.

Ken, the online rep I spoke with, rushed me and did not thoroughly assist me. It was obvious that he only cared about closing the sale.

I returned a camera on September 30th and did not get my refund until October 27th. Horrible Customer Service. When I called Focus Camera they said call Walmart and Walmart said call Focus Camera but at the end Focus Camera was closed for over 10 days. No one knew anything anytime I called. When I called Walmart they knew nothing about the camera being returned. Never again. Learned my lesson.

I NEVER got my camera - I had to go elsewhere - you cost me 1000's of dollars in lost wages and only offered me a 25 dollar gift certificate !! Really ?? That's rediculous.

They sent me an open box. then wanted me to pay a 15% restock fee to return it. This company is a joke. I shop online a lot and will never buy from Focus.