Focus Camera - Magento

I wanna retune my order... I not happy how the costumers services work..

My daughter was given a camera kit from either WalMart or Amazon. It included a hand strap from Focus, that was missing a small piece of plastic used to secure the strap to the camera. I wrote on facebook and to the CSR email requesting that inexpensive, tiny piece of plastic. I even sent pictures of the strap to make it easier. The ONLY response I keep getting, again and again, is that they can't help me without an order #. It's a gift, we don't have an order #, plus the giver doesn't have it either.. Seriously, who gives a gift along with a purchase order #? I work in Customer Service and Focus has the worst Customer Service I've ever seen. All that is needed is to check the picture, find the strap model and put the 3-cent piece of plastic in an envelope and mail it, but you can't even accomplish something that simple. Your Customer Service would have to improve 10 fold just to be good enough to be called a JOKE. Please forward me the names and contact information for the company President/CEO and Board if Directors. boblasher@hotmail.com

having trouble returning item. ??????

BAD

Order scope for deer season. Called 3 days later to see if it had sent out lady said later that day. Then 7 days later they email me to tell me they no longer have 1 in stock! Great thanks 5 days before season thanks for waiting to tell me