Focus Camera - Magento

I thought since I was buying from walmart I would be able to make returns at the store for no cost. Instead, I am supposed to pay $50 shipping to return a $130 coffeemaker to aSavings. Forget it. Marletplace sellers is deceptive...

Shipped 2 camera kits to out to me when I ordered just one. Took them 6 weeks to figure it out. Sent me a nasty email saying "respond within 10 days or further action will be taken!" Contacted them next day via phone and the customer service rep. had no idea what I was talking about, he said someone else would contact me on this matter. No one ever called! I contacted them again, this time through email. Got a response 3 days later, had to be the most unprofessional email I've ever received. They wanted to recharge me for the second or return. Which is fine, I didn't open anything. Just a really messed up and poorly ran business, hence my title "whole company is a joke!"

I ordered a set of wireless headphones for my wife. They arrived without the charger and no English language instructions. I sent the headphones back and have not received a replacement or an email telling me when the replacement pair will arrive. I will make sure I never order from this company again.

I have not received any answer to my request for return instructions. I am still waiting for a response. I guess they are just out for the money. Don't order anything from them.

This is my first and most likely last purchase from them. I purchased an expensive steamer from them and the item received damaged! It was not damaged during shipment, because the broken part was not even in the box. Contacted custkmwe service and they basically said that they will fill UPS claim. Huh?!?!?! I already told them that this is clearly not a shipment error because the broken piece would have been found in the box if the item was damaged during shipment. They insisted to go through UPS to file a "claim". The process, they said, will take about 10 business days to be completed. They are unprofessional and we as buyers have to be the ones paying for this lack of attention to detail from their end! Dishonest company. Stay away!!