Focus Camera - Magento

The shoulder strap was missing from the box and the response from Focus when I ssked them to fix it was "call Sony". I will never order from Focus again.

did not get my order yet

Hello, you sent me the wrong item and you told me 3 days ago that you will start the process to correct the situation and that you will inform me of next step. Still waiting for your news.

I placed an order at 9 am PST but realized it was a wrong size so called custom service immediately trying to get the order cancelled. Got the answering machine saying it was outside the business hours of custom service, but the fact was that it was only 12 am or 1 pm EST. So of course no response. I had to leave a chat message and an e-mail to ask for the cancellation. I placed an order later the same day for something else. And the next morning, got two e-mail responses, one from the custom service manager, one from a custom service specialist, indicating the status of my orders. Well, I was informed that the one I wanted to cancel had left the warehouse in shipment, while the latter order I never intended to cancel was cancelled and I already got a refund in my Pay Pal. Totally messed up. Custom service of Focus Camera needs some major re-training of staying in position on time and handle customers' request accurately.

The product does not work as stated: 1) The motor turns VERY slowly (about only 60 revolutions/minute). Almost seems like it was made for the European market (220V) instead of the US market (120V). 2) Due to the low speed, it is very hard to maintain slice thickness for the thickness knob tends to wonder. Really, this product looks good but it was not engineered properly and is nothing more than a paper weight. It is a piece of GARBAGE. Customer Service said that they were going to send a pre-paid label for the return, but NEVER did! I will never buy from this vendor nor from a 2nd supplier on Walmart.com