Focus Camera - Magento

I ordered 2 items from Focus Camera; I received two wrong items. Cheap replacements for the specific items I paid for. I messaged them on their website about it and after 48 hours, still had no reply. I emailed them about the issue, forwarding my order receipt and the list of items I actually received and I got an email back saying they had sent me a shipping label for the return and would credit my payment method when they received the items. It's been 5 days, I still haven't received the return shipping label, it seems they have no intention of replacing the items I ordered, so now I am going to have to start all over again with another company to find the sling bag and tripod that I ordered two weeks ago and wanted for a shoot this weekend.

I was truly offended by your customer service. I contacted you about returning an item which ceased to function after only 5 months, which is truly unacceptable, and your rep emailed me twice with the exact same canned message. There was no human touch, it was extremely rude.

Bad customer service. Still have not received item. Still no refund. Weeks now.

I am beyond upset as this company took my money and never gave me the product I purchased. I received my box damaged and was told to take it from my local post office. When I got home the camera was not included in the box. Mind you the box was poorly packed which could have been the reason why a corner tared. The post office thinks somewhere along the lines the camera may have fallen out of the box yet no one has taken responsibility. This company didnt even insure the package that cost me nearly a $1000.00! I am in process and will call them again tomorrow.

worst experience ever