Focus Camera - Magento

I received a Zuca Bag as a gift from my husband. I really liked the bag and have carried three times. However, there are some issues with the bag, such as the zipper pulls were missing on one of the internal bags and one of the zipper pulls came off on the main zipper itself. Additionally, the cover for the bag the bottom strap came off. I tried to work with focus camera to return the bag. However, they would not allow me to return the bag without first sending pictures of the issues. I sent jpeg which they said they can't accept and they want a different file format. I contacted Zuca directly and they are sending me a new bag. At least, Zuca stands behind their products. I will never purchase anything again from focus camera again. And I will make a point to post, tell or shout it out my experience with this company. The only good thing I can say is that Malcolm tried his best without the support of the company he works for to help. For that I appreciate his efforts. My husband works in the airline industry and we know a great many people that carry bags in their occupation. I travel weekly as well. We can have a good or negative impact as we talk with our co-workers. Companies should keep in mind how this impacts their future customers in the marketplace as well as any repeat business.

Poor customer service, disorganized communications and aloof attitudes come together to give you a huge buying hassle. Awful from start to finish, avoid at all costs.

Would not cancel an order 5 minutes after it was placed. Instead shipped it three days later. No communication, except boilerplate emails. A poor online buying experience from start to finish and I will not buy from any Walmart third party vendors or Walmart again. Of course Focus is out too. Everything Focus sells can be purchased somewhere else without the hassle of dealing with a disorganized arrogant company. You have been warned. Buy somewhere else fiends.

Focus would not acknowledge nor process a cancellation on an item 5 minutes after it was ordered. They did not respond to a request to NOT ship the package - except with boilerplate automated emails referring to their policies - and instead sent it three days later. Of their many reviews I see see similar problems. In this competitive online world one would think that customer service would be an important differentiating factor since many of the brand name items Focus sells are price fixed. If there are any issues in billing, shipping, returns or communications you will be in for a hassle tinged with arrogance at Focus camera. Avoid them.

Worst customer service I have ever experienced. This can't be a real company. Received a damaged item, sold as new. Malcom in their customer service tried to blame it on ups and caused now four weeks of delays. Will need to file a credit card charge back. Mistake I won't make again.