Focus Camera - Magento

So far you haven't answered my last request for a resolution to my problem. Sooooo, therefore only one star. I was prepared to give a 5 star rating until i've not gotten a response to the delivery problem.

Was sold a faulty Acton board and asavings wouldn't help with the return. I had to contact the manufacturer. Manufacturer never called back.

POor customer service

Received watch and did not work. Never worn etc. There was no paperwork included. No invoice, no packing slip, nothing at all. This alone is very suspect.Customer Service refused my request to verify that there would be no restocking fee upon return. Therefore I have filed a dispute of the charge with American Express.

Terrible service! Camera was damaged by UPS and so it's not Focus Camera's fault on that. But the process afterwards was a process of no one taking responsibility and pointing the finger at each other. UPS telling me to call Focus, Focus telling me to call UPS. Over 6 calls to each respective company later and after a month of going in circles, it was ultimately Focus Camera that should have taken care of this because they are the shipper and UPS won't give me any info. On my last call with Focus, I was reasonably upset and asked why Focus gave me such a run-around and the customer service rep said, "I don't know, I didn't handle this earlier." No apology for the delay, and he said it in a snarky tone. Finally got a return shipping label to return the damaged product but we will see if they will honor the return or I will have to open a dispute with my credit card. Terrible, terrible terrible! Never going to buy from Focus again.