cuckooamerica.com

You need to reply to custoner’s email promptly and imorove chatting option

A return processing fee, which I did not want to sign up for, was selected by default when I clicked through my order and there was no way to turn it around.

They charged us $100 for the shipping (FedEx) and it’s been 2 weeks since I ordered and haven’t received it. Isnt the point of FedEx quick shipping?

Customer service sucks

It was the worst experience I've ever had. I contacted customer service because we just found out there is missing rubber gasket (seal) . I sent model# and picture of where the missing part located. After multiple email, they asked me to confirm the part they are about to ship is the correct one. (With payment of part +shipping) (I felt like they try to put me on response, if part doesn't fit) How can I know if it's the correct one by just looking at photo???? (doesn't even have dimentions) I asked them if I suppose to know if that's the right part. They said they will ship for now. That was 10/29 I still didn't get it. I also asked if they want me to pay first, no reply. We've used cuckoo all my life. This was thr worst experience. My next rice cooker will not be cuckoo.