castlemaniagames.com

Made two orders and only one arrived. Support cut and pasted a message to wait longer. Company only shipped the order when I complained on twitter. :( Normally they are very fast, and the products are excellent. This was a disappointing experience.

After using the fenrir successfully around a dozen times, a burning smell appeared whenever I would turn the sega saturn on. I've stopped using it entirely because I don't want to potentially ruin what is now a functional sega saturn.

Overall, I would have to give a bad because it took over 30 days to get my order to move from initial state, with only one response out of 4 sent for some status. When I ordered nothing was on back/pre order (so why the delay)... Only until I tweeted Ryan 30 days later did he care enough to get my order moving. For Ryan 5 stars.. Not so much for the other process. With such a delay and lack of response, I will not be going out of my way to order from your site again. That is how I feel. Things should move and requests should be answered or your customers will leave. I am disappointed with the the process.

I ordered an in-stock item. It didn't ship after a week so emailed support. They said it would go out the next day. It still didn't ship for a week. I emailed support to cancel the order. This time, they didn't respond. Instead they shipped the order that same day. This is after I told them not to. I emailed them again because the label had been created but not dropped off for mailing. I asked them to cancel the item. They ignored the email and the item arrived the next week, 2 weeks late. Now I have something I wanted but not when I wanted it. I'm debating trying to return it but I may just eat the coast and sell it on ebay. Probably better than dealing with the return.

Very displeased on the lack of communication in regards to my order. Seems like all the elite modders got theirs long before myself and others did. It took over eight days to receive a email back in regards to my order and it was told to ship and was in queue to ship but was not shipped for an additional week. I will shop again only because it's the only place to get this from currently at this time but I wish there was other options