Great customer service… at a price
The customer service at Bob Johnson’s is second to none. You get personalized service with direct contact with employees. There aren’t any form letters or anything similar.
However, this all comes at a price. The shipping is horribly expensive, where I paid in excess of $15 for shipping 4 rubber feet that could have been sent in an envelope with a 50¢ stamp. With that being said, shipping does scale well and it’s pretty competitive when you’re ordering more expensive items.