Unhappy with service
Within five minutes after I placed my order, I sent a message by email saying that I had made a mistake and that I wished to cancel my order. It turned out that orders and cancellations are handled by different offices, so my mistaken order was mailed to me immediately. Later I was instructed to simply mark the delivered package Return to Sender and mail it back. But my 81-year-old mind has difficulty keeping track of such things, so I opened the package and ruined my chances of a refund. Had I delayed in cancelling my order, I might have considered the whole problem my fault. But your webpage gave no instructions about contacting a different (non-order) office for a cancellation. So I am unhappy with your service.
--R. Hennessey