www.dronenerds.com

Bad communication , bad customer support, no email returns, finally after two weeks made contact and received my drone.

Products were not at a high level of function

Have to say that service after the sale is not good. Communication in general is bad at best. There was no communication to tell me that batteries were on back order. I was just left to think the order was not filled. I bought an extended warantee and the code did not work. 2 months after the sale it still has not been activated. I have had multiple conversations on the phone in which I was told I would be sent a new code and it never came. I during this time I sent in a drone for repair. I was sent an email with an estimate for repair. I decided against it and asked for it to be returned. I still have not received the drone. I understand there is a balance due, which I am happy to pay, but don’t have that total so I can’t. I spoke to a manager, I think his name was Corey, and he asked me to send an email that explained all of this and he would take care of it. This was 3 weeks ago, I still have received no reply. I find it funny you can reach me when you guys want something from me, but I can’t get you to respond to anything. I’ll bet money you don’t respond to this. Your customer service is not worth a blank sheet of paper and I would never recommend Drone Nerds to anyone. In the end it doesn’t matter, word is already out about your service. I hear the same from others frequently.

I ordered a DJI Air 3 with Fly More Kit and GPC case. In the photo of the GPC case, it was for the Fly More kit. The GPC case I received was for a normal Air 3 without fly more kit. I’m waiting for a refund

Everything went really smoothly until I tried to get the drone to connect. Then it all went bad.