amcrest.com

Camera does not work

I placed an order on Nov 2, to arrive within 5-7 business days. This is Nov 16 and I don't have it yet. My credit card was charged on Nov 2. I tried calling and just get a busy signal. I tried signing into my account and get a message that there isn't an account with that email so I tried to set up an account and get a msg that there is already an account with that email. I put this info into the chat that pops up and was told to call the 888 number. I explained as above and was just ignored. I sent an email to support and have not yet heard back. Very frustrated.

Very deceiving salesperson

I upgraded from 4 Amcrest IP8m-2493E cameras to the 2499's. I alsol got the NV5208E NVR. The NVR cooling fans are SO LOUD I can hear them in the next room and I have a service related hearing loss. The cameras night vision was pitiful, all washed out and barely visible. The previoous cameras had pretty good night vision and I had hoped the "starlight" version of these would be a major improvement. NOT!!! Tech support tried upgrading the firmware and I tried resetting the cameras to OEM to elimiinate any user settings problem. Nothing helped so I returned them. THAT was another nightmare! the RMA process at amcrest is worse than the night vision problem. No phone support, only email. I submitted the RMA as defective but they substituted No Longer needed / Wanted. HA! SCAM CITY

I have not received the product even after paying a higher price for the shipping and due to mess which Amcrest made and Amcrest has very poor customer support, so will not buy product from Amcrest go forward