amcrest.com

Some of the cameras are working and others are not. I have 12 cameras and only 4 are working. Some say invalid username and password but others are saying network error but every thing is wired in. I tried to call support but the automated message refers you to the online forum and makes you fill out a form to have them email you back. Horrible service especially for a $1600 system.

Same customer support rep made up false claims on two calls.

Product doesn’t work and the customer service is terrible and I can’t understand what they were saying because his Indian accent was so bad. No one has called back after a request for a US customer service rep to call me.

I purchased a brand new NVR directly from Amcrest to avoid any problems. I received a different model NVR than the one I purchased, the box was already opened contents were missing this was clearly returned by another consumer and just sent off to me. Dealing with customer service is painful, spoke to someone, not sure what langue they spoke but it was hardly english. So the wrong product was shipped to me, it was previously opened, contents were missing, had to wait 3-4 days for an return authorization, then another 5 days to get my money back. Outrageous! I will never purchase another thing from Amcrest, and I would advise anyone who asked to avoid dealing with you people. You either have terrible quality control or very poor business practice.

The drone was in great condition; however, the battery that connects into the drone will not charge and therefore cannot allow the drone to fly. A new battery would be a nice compliment if possible. Thanks!