amcrest.com

they never sent me my license after a couple days. just refunded through PayPal and bought direct from blue iris.

Light does not turn on They advertise it has night light but it doesn't

ordered my system on 1/15/24 with an estimated delivery date of 1/22/24 weather delayed the shipment, fine i understand that. the shipment was 2 boxes, the master box showed up 1/23/24 with the secondary box stating it was on its way, 1 week in the fedex system it doesnt move. I phone fedex, since i am not the shipper Fedex was unwilling to do anything told me to phone the shipper. We of course there is no one to talk to about shipping, you get an offshore sales department who struggle with English as a language. I called no less than 4 times 3 times told they would open an investigation and I would be notified with what they found out. on the 4th time i very specifically asked for a call back from the Texas location that shipped it. I was told i could expect a call within 24-48 hrs that was 9 days ago. still no second box still no contact, Fedex claims they delivered, at a time my business is closed, they will not provide me proof of delivery as i am not the shipper. worst online experience i have ever had. next call for me is to my credit card company to dispute the charges

great to work with. Very smooth

When the camera doesn't meet your expectations, even if sales walks you through the cameras and makes a recommendation, if you end up returning it, you won't get 100% refund. They withheld a restocking fee when their sales person recommended the specific camera based on the needs I explained to them pre-purchase. That is not customer service. It was not a "I changed my mind" return.