amcrest.com

Fedex was painfully slow. Seemed unable to predict when package would arrive. Many phone calls involved.

Good

Customer service terrible

Shipped on time. Easy to set up but has an outdated UI

My challenges with the doorbell stems more-so from the app than the doorbell itself. I'll speak more about this later. The doorbell itself is great. The features it has is very useful. The 2K resolution along with night vision provides great quality video footage with the ability to see people clearly. The HDR capability is a great addition as well. Not to mention the ability to have multiple (up to 3) zones for motion and human detection. The ability to detect humans only is a great feature which limits the amount of notifications and recording to be done. Considering this feature is built into the device and can still be used "offline" is a huge plus when comparing to other doorbells. The ability to use all these features, store recordings locally and stream RTSP with no limit or subscription requirement is why I bought the doorbell in the first place. As for the app. The app is easy to navigate and use with quick access to necessary settings or toggles. But the user experience still requires some improvement. For example, when the doorbell is rung, there is a significant enough delay for the feed to start showing live. The delay is enough to render the feature useless because by the time the feed has loaded, the person has walked away. The whole purpose of a smart doorbell is to be able to communicate with visitors, and without the ability to do so, it makes it difficult to recommend for people looking for this important feature. On that note, if the doorbell ring notification could trigger as a pop-up, call or a live-view notification with the ability to answer from the notification to initiate the "call", that would improve the experience as well. (Essentially, the same experience and speed that Nest provides) Same issue for when the human/motion detection is triggered. When clicking on the notification, it tries to pull the recording (which is still recording so it won't play for up to another 30 seconds). So now I have to click "Show Live View" which takes an additional click and loading time. So once again, by the time it loads, whatever was detected is now gone and I now must wait for the actual recording. Rather, if it automatically showed the live view (if the "event" is still occurring), it would save time and be more convenient. Additionally, for notifications, although the ability is there to attach an image to the notification, its barely viewable and hard to see. If this could also be provided with the option to be a "pop-up" notification, that would be nice and useful. So hardware wise, the doorbell is great. It comes packed with many features and holds the ability to be a great doorbell. But software wise, the user experience needs improvement. If the listed issues above could be resolved, I'd be very happy with the product. As of now, with these features lacking, I'm providing the product with 3 stars. A great product with potential!