(ARCHIVED) ShopMoment.com

Should have been delivered a week ago - still not delivered

I am disappointment with my first purchase with Moment. Waiting until June for my item to arrive, after having been told it would be in stock at the end of March, and then being unable to use it because the provided Allen wrench does not fit the set screw it was designed for, is frustrating. I no longer have trust in the time estimates I am given by Moment as to when something will arrive. Two outings on which I intended to use this lens have come and gone, and now that I have it, it's still useless to me.

The reply was not professional - just like - many are facing the same . No sorry no professional

Waste of my money. I can't even get a refund. Who does not give a refund?

Simply the worst experience I have ever had with a company. The Kickstarter campaign was horribly managed, communication was atrocious. The marketing material was borderline false advertising about the value of pledging/backing. So many issues with finalizing orders. There were enough issues and contradictions between communications and reality, that I got an attorney and the Attorney General’s office in my State involved. The CEO, Mark Barros’ email in response to the Attorney General’s office was appalling and completely unprofessional. Lies about what the sale price of the product was going to be, after Kickstarter pledges could be fully refunded (minus the 11% Kickstarter fee). To top it all off, and employee exposed client information, by sharing the incorrect documents on the Kickstarter page, which could be accessed by the general public. When called out on this, there was no apology made, just a statement that can be summarized to, “Oops, oh well we corrected it.” All in all I find Moment to be a highly unprofessional company, with unethical business practices, and not a care in the world but their profit margins. Will never do business again.