Positive Grid US

Zero customer service outside email. No useful information online outside user based forums

Got generic answer I already knew to my question about charging (bot) - didn't solve my question, thankfully I know talented folks who did answer my question. A human response from PS would have been nice, but that might be impossible with the Millions and Millions of people buying guitar gear (sarcasm)

I would like this amp A LOT more if you had included a clear, concise owner's manual WITH THE AMP! Your web site is a waste of time. It is easier to ask questions in a Facebook group or search for videos on YouTube, but the consumer shouldn't have to resort to that. Come on, WAKE UP!

Product license failures, but support did refund me.

I've tried to contact Positive grid with a question about the Spark 40, but I've never heard back from them & it's been a week.