Positive Grid US

Don't like the product. The Spark is great but the software and the Riff, not so much.

New amp that I have to use a computer to update/upgrade.

The customer service experience was very slow, and the return/replacement timeframe offered was going to take way too long to complete. Very disappointed given the past experience with Positive Grid software. I feel your company is better suited to support digital products rather than physical ones.

ouch! will be returned

I received a defective product. When dealing with customer service I followed the instructions to return. In the process I was given a shipping label with the wrong name on it. I flagged with customer service and was told I was wrong they were right and to return. I returned product. The replacement item was then sent to the wrong address. I flagged this again with support and say it is my fault and ask if I can reach out to person it was sent to that information I sent was wrong. After multiple messages support finally realizes they read the serial number wrong and has reshipped my product. For all the hassle and waste of my time they offered 5 percent discount code on my next purchase…