Positive Grid US

Product is great, but it took way too long to receive the MINI - about 5 weeks. And I don't like your customer service model. Only using e-mail is a very slow process and it took much longer to resolve the problem than if I had been able to talk to someone directly.

shipping was great

No complaints with Positive Grid as a company, but like I said in my review, if the features are controlled by the app, there are issues that need resolved as the app repeatedly fails.

You need to provide at the least a chat option on your site. I would say a customer support phone number is required to do business online. More than 3 days turnaround on email is not acceptable to do business.

Bad wire