Positive Grid US

I really want to like Positive Grid but Customer Service can be hit and miss. Sometimes wait times for responses are VERY long. I know a few people who have been very frustrated with the lack of support from PG. I hope they can work on it because they have some very good innovative products.

Love the products but the Spark 2 needs a little polishing to get the looper to work right.

Ok

Your customer service and return department needs work

Customer service needs serious improvement. I love this amp, but a major part of the experience with any product is how the company treats its customers. Too many insufficient and un-informative responses, if any response at all is received.