Ultimate Ears

After going through countless ear buds, always scrapping them because one of them, my left ear would never stay in my ear. I thought I was destined to wear big, clunky over the ear, earphones. I found custom ears, decided that of these are truly custom, and if they fit my ears, they were worth their weight in gold. The entire custom process was very cool and innovative. Then I put them in my ears, they fit like a glove, and the quality of the sound was simply amazing. Crisp highs, deep bass, just amazing overall. The only thing I would change, if I could, would be for them to be 100% wireless, ie, there was no Bluetooth cable, everything was contained inside case and earbuds. What will the future bring? I can’t wait, until then, I love these!!!!!

Best Ever

I used to work for the Pro Audio & Video division of a tech company back in 2008. Ultimate Ears was not owned by Logitech back then. They were excited for us to talk about their wares and comped the whole team some UE5s. I was blown away. I spent years wondering how much better the UE11s of that day were. that day were. The 5s were $600 and I think the 11s were close to $2k or $3k. Recently, I came across a review of the new UEs and I opted for the UE 18+ CSX. They just arrived and I could not believe my ears. THey are amazing. I have never heard sound like this that wasnt' delivered by a night club or a t the very least an insane set of speakers costing well over $5K. I found that they were not as loud as my old UE5s, not by a longshot. Then I realized, that’s fine. In fact, it’s better. The UE5s were so loud I often forgot to lower the volume when I used them and nearly blew my head off. These can be used comfortably at full volume without risking permanant hearing loss. I love that I can go for 8 hours on a charge as I use these a lot on long flights. And when the flight is too long… Say Miami to Australia, I have a standard cors that I can use. Setup was a breeze too. and the FItKit was amazing. I hated going to the audiologist the first time around. It was really uncomfortable and added to the cost. I know that this is still a steep price for many, but honestly the sound quality is better than my home theater. If you have the means, just do it.

Crisp and clean sound. The unboxing process was dope. The packaging is unreal. And, the earbuds themselves are aesthetically pleasing.

I saw an ad on FB for the UE CSX Line of IEM's and was intrigued. They had a Memorial Day Sale and I pulled the trigger on the CSX 11's. Prior to ordering I had a couple of questions about the process etc and called Ultimate Ears, the person I spoke to (I had called the Professional Dept) told me who to speak to / email and Lorden at Ultimate Ears was patient with me and answered all questions promptly. Within two days I got the Fit Kit in the mail and right away I downloaded the Fit Kit App and with the help of my wife and daughter followed directions and took the required impressions of both of my ears. Its a very quick process with the steps you need to follow in the app. Once the ear tips are in your ear and the molding process starts it takes just 60 seconds and you are done. During this time the ear tips get warm as they mold to your inner ear. Then I packaged it all up and it was ready to send back to Ultimate Ears. While the package includes a return label, its not next day so the maniac that I am I sent the Fit Kit back at my own cost so it would get there Next Day. Then the waiting began.... Funny thing about the waiting...as it turns out, Ultimate Ears Offices are located in Irvine California, less than 5 mins from my Corp HQ (I live in NY)...I happened to be in Irvine the week they got my Fit Kit back so I stopped by their offices. One person was nicer than the next, and they handled a pain in the ass like me in the best way possible. I of course asked them to rush my IEM production but they said they were so inundated with orders (a great problem to have) that it would be almost impossible to do so. So wait I did...and then I got them in...a little longer than the 10 days but was well worth the wait... All I can say is WOW! First of all the fit is PERFECT and it truly feels as if these were made for me (because they were) I travel almost every week by Air somewhere for business so these will get a lot of use which is how I justified the purchase to myself. The fit and finish as well as the accessories included are all top notch. The CSX 11's come with a headphone cord and a Bluetooth Cord, I also purchased an additional BT Cord and got the leather case. Now to the sound. Don't want to overuse the word...but WOW again... The 4 speakers per side (Balanced Armatures) sound great, details you never noticed will be apparent in the music you are listening to and they are naturally noise cancelling..crisp and clean with fantastic sounding bass as well as the perfect soundstage. When using with the BT Cable you can also take advantage of the UE Custom EQ App and tailor make the sound to your liking with any of the many presets or truly custom make your own to your individual taste (which I did)... To sum up...I am VERY satisfied with my purchase thus far..customer service has been second to none...They aren't inexpensive but what is that's truly worth it?