Frustrated
I had to change my credit card which I used for payment and it was, for me a very difficult challenge. I had a difficult time trying to make the change. I only hear from you when you are selling more services, or at the end of the month? when you inform me there have been no problems. I used the password that I had written down, I keep a log of all passwords, as it is impossible to keep track of all of them. You wouldn't accept that password. When to try to obtain help from a human being, I was stymied. I tried to reset the password and that didn't work. I was very frustrated. When I finally able to make contact with a support person, he was very helpful, but he asked for some code that I had no idea what it was or where to find it. Again when I contacted him again, he was very helpful. When I recently looked at an add, I was informed my password, which I had recently reset was incorrect. Your security is so tight I find it difficult to to deal with. I am 84 years old, I am pretty good on the computer, but I am not as swift as a younger person, and was very frustrated by your system.