www.victrola.com

The return process is very slow

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Message 2 days ago to return the broken one No response

I am looking on your website for starting a return but have been unsuccessful. I would love to speak with a customer representative. I need directions on how to return the Victrola. My email is karenhallmusic@gmail.com

It took you one week to ship the purchased item, then it was sent in a way that it is going to take two to three weeks to deliver the package. By the way, I haven't received the purchased item yet, it is still on its way.