Apos

I am not impressed

Unit arrived damaged. Follow-up through customer service barely adequate. Return in process. I hope other people have a better experience, but I will not spend another dime with Apos.

answers to email support take 1-2 days. as of right now I have been waiting since Thurday for an answer to my most recent email (trouble shooting help with a blue tooth issue) and it is the end of the business day on Monday. i've given up on resolving this issue. interestingly, the initial 'after the sale emails' were pleasant and professional sounding and they told me how much they appreciate me : I

did not deliver as promised. plus the original product i ordered and paid for was canceled because they didnt have it. so they tried to sell me on a similar product and i said ok. but never got either of them......

The first unit sent was defective out of the box. It took a full business week to get a return authorization. Then, they had to take receipt of the defective unit before they could send out a new one. Luckily, it wasn't being shipped back to China, only NY to CA. I had to constantly monitor the situation and send multiple emails to get them moving. At one point I got so fed up I even requested a refund (which they ignored). In all it took about 3 weeks to get a working unit. It would have probably taken even longer if I hadn't complained so much. Thier excuse was Covid. Hey, we are all affected by Covid. But the fact is, the things they needed to do were nothing more than a bit of paperwork or a few mouse clicks. Covid certainly didn't stop them from sending me endless product updates and trying to sell me other things. The shipping companies were more on top of the situation than Apos CS was ... and this was during the Holiday season! Next time I'll buy somewhere else. One star. Less if I could select it.