Apos

Support is unaccepetable.

Expect a 24 hr lead time in between getting product support. They do not have a phone number you can call. I do not recommend buying from Apos if you value quality, timely customer service.

Do not order from Apos. I had the absolute worst customer service experience and will be taking my business elsewhere. Customer service reps do not get back to you like they say they will, give little to no information and expect you to just be okay with that. Awful company.

I did not want to write this review but keep getting an email reminder to do so. Excellent 2-day shipping from China that had been upgraded at no additional cost to me! Incredible. 5-stars so far. Product sounded absolutely excellent! It worked for about two weeks before it completely stopped working. Before asking for a return, I tried troubleshooting the issues with customer service. I thought maybe I could re-install or update the firmware to possibly get it working again to avoid returning it. Unfortunately, that did not work and there wasn't anything I could do to get it working again. I requested a return, received a pre-paid shipping label and sent it back to them. However, product was never delivered for return processing as delivery location was deemed "unaccessible" according to post office. Delivery was to be re-attempted on the following business day but never was. I waited in limbo while my delivery was never re-attempted and my return wasn't being processed. I called USPS and was told package had been waiting for Apos to pick up at their local post office since day one. I told Apos to pick it up so I could get a return or product replacement. They were not going to do anything and were dragging their feet. I let them know how upset I was. A product replacement was shipped out the following day. Several weeks later I continued checking the tracking info on my original product return to see if they had eventually picked it up. They hadn't. Moral of the story? It's like dealing with two different companies. Excellent to order from on the front end, but miserable to deal with on the back end, as I got the total runaround on my product returns. I kept being transferred from one customer service agent to the next, with nobody actually wanting to help or answer specific questions I had. I would not have been shipped a replacement (possibly ever) had I not become irate and threatening to them. Hopefully your Apos product will work (I've had two in a row that don't) and you won't ever have to deal with their neglectful returns process.

Poor