Terrible experience with customer service
Attempted to return my order of 5 translators still wrapped in factory package within the 30 days. Found out there is a 15% restocking fee even though no hassle return within the 31 days is advertised in the web site. The 15% is small print embedded within some process flow pictures at the end of the return policy. Very deceiving. On top of that you’d have to send the package back to Lithuania which would cost a lot of Money.