Skyroam - OLD

Spent $100 and 6-7 hrs trying to get someone to help me apply the GB that I purchased, to my account. Yes, I said SEVEN hours. Still no resolution, 1 week later. I was told that they would straighten out my account and call me with the update. My husband and I both need WiFi for our full time jobs, but apparently we’re not very important customers to Skyroam. There has been zero resolution. I have a Solis X sitting here that I paid a lot of money for, with GB that I also paid a lot of money for, and I cannot use it. Super awesome. 👎🏻

I ordered, paid for and received my Solis lite. I used it one time, and I tried to charge it before using again and I could never get it to recharge. I returned it to the address I was told. I have never received a replacement. Now I am told they have no record. I am very disappointed dissatisfied with the way I have been treated.

Bad, slow communication. My questions were not answered. I never received my device and am led to believe this is a scam.

TALK AND SURVEYS ... WITHOUT RESOLUTIONS . I HAVE PURCHASED 4 VOUCHERS BUT THE SYSTEM DOESN'T DOWNLOAD ANYTHING. I HAVE SPEND CONSIDERABLE TIME WITH SKYROAM ONLINE SUPPORT BUT HAD ONLY KIND RESPONSES BUT NOTHING CHANGED . I HAVE CONTACTED AMERICAN EXPRESS AND REQUESTED THAT MY DEBIT IS REVERSED. HOWEVER, I WOULD HAVE PREFERED SERVICE AND CONNECTION RATHER THAN COMPLAINING . I TRIED TO CONTACT YOUR PEOPLE IN BERLIN BUT THEY DONT ANSWER THE TELEPHONE . CONCLUSION : FORGET SKYROAM . RETURN MY 4 VOUCHERS CHARGE AND LEAVE ME ALONE .... JENS ENGEL;HARDT

Shipping was on time. I bought it new, but box looked like it had been opened before. The app has yet to work properly and show me how much data I have left. I originally had a 51 GB prepaid card which worked and provided wifi, but never knew how much was left. When I went to recharge the unit with 20more GBs it never updated and customer service has yet to be useful.