Skyroam - OLD

This was my third or fourth time using Skyroom, and for the first time, I was extremely disappointed. At first, the unit did not work at all. I had to call on several successive days, and spent a long time on hold with technical support to get the issue resolved. We then went to Europe for two weeks, and we consistently had only a very weak Wi-Fi signal. There were only two of us using the Skyroam unit, but there were many times we could not get a signal at all. Needless to say, this was very frustrating. We spent those two weeks in major cities throughout Italy… Not remote, rural locations. There was no reason why we had such poor service on such a consistent basis.

Solving issues is an issue, communication is stark and somewhat cryptic, awkward at best.

I wish I could be more positive about the SkyRoam Solis Lite device and the service. I really want to like it but for me it's a challenging (and expensive) service to use. I find the device itself confusing. There's only one control/button that performs multiple functions - on, off, reset - and it has multiple, unlabeled light indicators. The three labeled connectivity indicators are very small and the icon labels are small and hard to interpret. As for the SkyRoam website - I have struggled to use it. Perhaps it's just me, but I don't like having to get help and information thru a chat bot. Once again, it may be just me but when I've tried to use the device and service in various locations in the SE USA I have had long delays connecting to the cellular networks, frequent disconnections and reconnections, and a consistent use of T-Mobile instead of Verizon or ATT. I'll continue to try to use the device; hopefully I'll be using it in the Western US and in Europe by the end of the year. As I've said, I really want to like it but it just isn't working for me. I really can't recommend it right now.

Itarrived quickly. Was very difficult to set up and hasn't worked yet

Very slow connection speeds. I was expecting something much better than what this provides.