sirenmarine.com

Not happy with the service

Our family keeps a boat on an island eight hours from where we live. We appreciate the ability to have multiple sensors and an idea of what’s going on with our boat despite living quite a ways away. We usually visit the boat monthly and then spend a large portion of the summer on board. We have a door sensor, a high bilge sensor, A cabin temperature sensor, and geofencing setup to alert us if the boat leaves the marina. The only sensosr that have proven accurate are the door sensor and cabin temp sensor. We receive at least a few if not more than a dozen false alarms almost daily. The fun ones are when we are alerted that our boat has left the marina but when we call our neighbor they send us a photo of the boat still tied up in its slip. We have adjusted the sensitivity in settings numerous times and we have adjusted the position of the sensors a few times and yet we pay for a system that cries wolf more often than not. I like the concept, but I think there’s a lot of room for improvement.

Had a few issues with the Pro-3 base unit. Would not come online. Siren determined that the unit was issue, the sent a "new" one. Upon logging on it already had a name and account on it. They sent a "refurbished" unit. When I called them on it, they didn't deny it, only said that it passed review and was a good unit. Unbelievable. I'm still waiting for one of the sensors to come online for a few weeks now. They say it's on their end, maybe. They are holding back sending a new bilge sensor, but they may have too. All the while I been charged the full year for monitoring. Not even an offer to reduce the monitoring charge. Not so sure about Siren Marine.

I get a tremendous number of false alarms. It great to monitor shore power and battery status but very poor on refrigeration/freezer temp and bilge status. Even the geo fence gives false movement info.

I am a new subscriber