www.filmtools.com/

hey i ordered two drives but only one showed up in the mail. then i had to have an emplyee drive to the warehouse to get the other one and there were none matching the one i already got so in the end i had two different drives. My job ended up being OK but it was a not smooth experience.

Most of the time filmtools is okay, however they kept losing one of my orders and it took almost a month to receive it in full. The order wasn’t bulky to ship or a special order item and when I called customer support they acted as if I was lying about not receiving my order.

My friend went into Fillmtool's store for me looking to pick up a pair of gloves I saw online: https://www.filmtools.com/setwear-pro-leather-glove-xs-s.html She was told it was only an online deal. So I ordered them online and added another $25 to my cart to qualify for $50 free shipping. Two days later, I received an email from Marcus saying the gloves were no longer being manufactured by Setwear and that they had shipped out my order without the gloves. Because of misinformation from the sales rep, I was not able to get my gloves in time for a shoot. I needed them asap. Had I known they were not available, I would have saved my $50 to buy from a vendor who had gloves I wanted since I had no time to run in to a store and needed that free shipping. It is irresponsible to tell a customer in store that this is an online deal only, and then once the customer buys it online, to say that the manufacturer no longer makes them. In addition, I responded to Marcus saying I would like to cancel the entire order if the gloves could not be included. He didn't even understand me, and the order had already been shipped out. I would have liked a check-in before shipping, because I would have just cancelled the entire order. The link to the gloves are still on Filmtool's website listed as "in stock" by the way. I'm disappointed and frustrated.

For the Cost and time it took these script bags are really Mediocre. Not impressed

I got an email promoting a great sale on “fluorescent tape” and pictured is Pro-Gaff (gaff tape). I click the link and see (at least what appears to be) the exact same stuff, Pro-Gaff GAFF TAPE... so I order the min free ship quantity... and now I have a lifetime supply of what is, and is clearly marked as “PRO CONSOLE TAPE”, which is PAPER TAPE. :-/