Astro Gaming - EN

I paid for expedited shipping and got it way later than if I were to have paid for normal shipping. I emailed with no responses. No refund for extra shipping costs, nothing.

It was disappointing to have to pay for shipping on that tiny dongle. I wish you would just offer it in the store the item is so small there’s no reason stores couldn’t have at least one in stock. but, no Astro only wants to sell it on their website. It felt like a better option would have been to buy a brand new headset but assumptively that’s what they want you to feel like…

Been waiting almost two months for my Astros. Pretty sure someone at fedex stole them because they arrive at fedex over a month ago. Aren’t even able to get a refund because Astro has to “investigate” which will take up to 2 more weeks! We’ve already been charged for over a month!!!

if i could give this review no stars i would!!!!!! absolutely terrible customer service. i received my order at the beginning of october and had the chance to try it out a few weeks ago. as i’ve used it, the cord REFUSES to stay connected in my controller making it so i can’t hear the people im playing with and vice versa, it disconnects all sound and i have to play around with it for it to work for maybe 5 minutes then it disconnects again. i’m extremely disappointed given i spend almost $150 on this custom headset and i was given a faulty cord. not only did i get given a faulty cord, but when i tried contacting logitech/astrogaming, they refuse to give me any sort of acknowledgement or response back. i’m appalled that a paying customer can’t even get an email back when they said i would between 24-48 hours. it’s been about 6 days since i sent my first email and i’ve emailed them 3 times since. don’t buy this headset unless you want a company that refuses to contact you if you have an issue.

Fedex has not moved the package from the place it was dropped off to, will not tell me where it has gone but also wont say that its lost to file a claim on.