Astro Gaming - EN

Headset will not power on when removed from base station. Customer service took 4 days to respond to my issue and it’s been over a month and I still haven’t received a new headset. $300 down the drain that has been stolen from me. “James” said I should have one and it’s been shipped but that was two weeks ago too. No clue what to do next. Guess I’m just out $300

I ordered a headset through your company, the quality of it was not to my liking so I sent it back for return. I have been waiting over 3 weeks for my money to be returned and at this point am assuming I'm just out 140 dollars because of your awful service. 0/5 will never buy a product from your company again.

I ordered a custom Astro A40 headset and knew it would take a while because it was a custom product. However, when I got an email about 2 months after ordering that a shipping label was created, I was very excited to get my headset soon. But after about a week, nothing with the tracking number changed so I contacted Astro about it and they told me it was an issue with FedEx. When I went on the FedEx website to look into it, I was told that my tracking number progress was that only a shipping label was made and FedEx had never received the package. I am still currently waiting for Astro to find my package after a week. Whether or not the product is solid is still yet to be seen but their customer service is way below par.

Returned my order in August, its September 18th and no refund still. I am literally selling my headset and going with Razer cause they actually back their products.

Headset does not work properly