Astro Gaming - EN

For the price of these headphones there should be active updates readily available. The lack of communication is insane. When I hadn’t received a shipped update after the 4 weeks it was expected to ship I requested an expected delivery time and got nothing. I threatened to cancel my order if i wasn’t given an update. 2 days later they arrived at my house, still no update other than an email asking if I received my package. In total it took 9 weeks to get a pair of 200$ headphones.

I ordered two separate orders a customizable A40 headset and a mix amp. Once both were ordered I received an email that shipping information would be provided once the item was in route. My mix amp arrived days before I received an email stating that my order was shipped and even after my order was in my possession the status of that order never updated. I thought this would be the case for my headset so I called after getting no shipment information and no headset. Customer service informed me that custom orders can take up to 4 weeks and that it’s clearly stated on my order and on the website (it is) so I had no issues but they were unable to tell me where my order was in the process of being created. After 4 weeks I called again and still there was no update not via email or the representative I spoke with. The next day I received and email stating my order would take an additional month. The email said that if I had issues I could request a refund by calling. So I did. The representative refused and kept pushing the fact that since they were custom they could not be refunded even though it was a process/shipping issue on their end AND I had an email clearly saying I could have a refund. Finally I fussed enough for her to place a “request” for a refund with no promises. It took nearly a week with me calling every day that finally I received the headset in the mail. I checked the shipping status online out of curiosity and there was still no shipping update! The headset is nice and comfortable but the customer service, communication, and shipping are all terrible. I only feel like I received my order so quickly after the delay message because I had to call so frequently.

Only had a month and the left side ear doesn’t have sound. Can’t figure out how to contact

I would have never ordered if I knew I would have to wait 3 months. It gave me no way to cancel the order either. Finally received my headset which is fucking awesome, only for it to short circuit my ps5. Anytime I use them my ps5 completely shuts down. Wasn’t worth it to me.

Ordered my usb transmitter for my headset. It was recieved and sent out quickly. It made it as far as the closest big city to me, which was 5 hrs drive away. And fed ex refused to complete the shipment, and held my packed for 6 weeks at their facility. I then had to track down which sorting center it was at, organize for it to be picked up by a friend who lives in the city, and then have them ship to me with a far more reliable shipper. And absolute nightmare and disaster. Emailed support for astro and they couldnt be bothered to help. They convieniently waited until i handled the situation before i even got a response. And an automated one at that. Terrible service.