Astro Gaming - EN

How can you hope to keep customers when you cannot readily provide essential components?? I was forced to buy my current mix amp because you haven't had the kind that came with my headset for a while. The worst part is that you give no explanation why, nor do you give an estimate of when you will have them. I will buy my next headset from another company.

Very poor customer service. Takes days to get a reply and even then, the replies don’t help. Delivery took over 5 weeks.

Disgusting shit servicec

First things first, I placed a order and paid for expedited shipping. I got no notice/update for weeks until I reached out to customer service. They were no help either unfortunately. Eventually I received a email saying my order is back ordered/delayed. With no time table for when I’d receive it. And no auto refund on my expedited shipping cost . They wouldn’t even let me cancel my order when I called in. I had to ask my bank to do a stop payment on my credit card. To make matters worse, when I FINALLY received and returned their devices (headset and extra transmitter), they took forever to get me a refund and they refunded me the WRONG amount. I had to call customer service about 5-8 times over the course of 2-3 months to place a order, get delayed/try to cancel, get it delivered, return it and get a refund. I will never shop with Astro again.

Logitech was the worst with communicating where my product was. I never received any updates or shipping info.