Medical Alert

The first person I spoke with could not explain why my battery was low. I asked twice. She seemed very annoyed and then hung up on me. This is not the way to treat a customer. There are many medical alert companies. I chose yours and expect to be treated with respect.

The first time I fall and told them to get my key from the doorman. I managed to get up by myself and the medic alert people just came to the door and rang the bell. The second time I fall I hurt my hand which I told them. They both grabbed a hand and tried to pull me up. They both seemed untrained to do the simplest thing.

I tried 4 times to get help with a problem with my device. 3 times I agreed to let them call me back. I never heard from them. The 4th time I stayed on the line 40 minutes, and no one ever came on the line. Worst service EVER!!!!!

I told u every thing I was unsatisfied in my letter to u. Plus the fact that I had to get my bank ( Members 1st Federal Credit Union to write to u for the money you removed from my account after the fact. Poor Service plus unexplained and very poor phone service. Once you have a customer hooked you completely forget about them.

My Mom has passed away and we have been waiting on a return label so we can return the equipment for 3 to 5 weeks. My phone number is 713-870-7714. Thanks Donna Hamner